Refund policy

RETURN AND REFUND POLICY

All purchases made through movin.ae or Movin’s WhatsApp channel are final once the order has been confirmed, except where a remedy is required under applicable UAE consumer protection law.

CHANGE OF MIND

We do not accept returns, exchanges or cancellations due to a change of mind, incorrect measurements supplied by the customer, style preferences or incompatibility with the customer’s space. Customers must review all product descriptions, dimensions and order details before confirming their purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, defective, materially different from its description or incorrect, please contact us as soon as possible at contact@movin.ae or via WhatsApp at +971 52 977 1828. Please provide your order details and clear photographs or videos of the issue.

Movin will review the request and provide an appropriate remedy, which may include repair, replacement or refund, where applicable and as required under UAE law.

CANCELLATIONS

Once an order has been confirmed and procurement or preparation has started, it cannot be cancelled. Please contact us immediately if you notice an error in your order.

LEGAL RIGHTS

Nothing in this policy limits any mandatory consumer rights available under the laws of the United Arab Emirates.

Movin is operated by Alexander Titaua FZCO.