1. Seamless Delivery Process

At Movin, we are committed to providing a fast, efficient and coordinated furnishing experience across Dubai.

Our service covers furniture sourcing, procurement, delivery coordination and optional installation, allowing customers to furnish their properties conveniently.

Fast Delivery

Movin generally arranges furniture delivery within 7 working days following order confirmation and payment, subject to product availability, supplier schedules, building access and logistical requirements.

Delivery timeframes are estimates unless a specific deadline has been expressly guaranteed in writing.

Coordinated Deliveries

Movin works with multiple furniture suppliers and independent logistics providers.

Where operationally feasible, deliveries will be consolidated. However, orders may be fulfilled through multiple shipments depending on supplier availability, delivery schedules and product requirements.

Customers acknowledge that individual items may arrive on different dates.

Optional Installation

Where selected, Movin's installation service includes furniture assembly where required, furniture positioning and final setup.

Delivery, assembly and installation are separate stages and may take place on different dates.

The scheduled installation date does not constitute a product trial period or extend any voluntary return eligibility.

2. Building Permits, Authorizations & Property Access

All building-related administrative requirements and property access arrangements are the exclusive responsibility of the customer.

Movin does not provide building administration, permit application or authorization services unless expressly agreed in writing.

Customers are responsible for obtaining and arranging, where applicable:

• Move-in permits and delivery permits.
• Building management and developer approvals.
• Security clearances and access authorizations.
• Service elevator and loading bay reservations.
• Access cards, keys and entry instructions.
• Any other permissions required by building management, landlords or homeowners' associations.

All necessary approvals must be valid and available before the scheduled delivery or installation.

Movin is not responsible for submitting permit applications, contacting building management to obtain approvals, following up on authorization requests or resolving administrative issues between customers and their buildings.

Property Availability

Customers must ensure that their property is accessible during the agreed delivery or installation window.

The property must be unlocked, or an authorized representative must be available to provide immediate access.

Movin and its logistics partners are not required to wait indefinitely, make repeated access attempts or disrupt other scheduled deliveries due to unavailable access.

Customer-Related Delays

Movin shall not be responsible for delays or failed delivery attempts directly resulting from:

• Missing, expired, invalid or delayed permits.
• Building management or security refusing access.
• Locked or inaccessible properties.
• Unavailable keys or access cards.
• Failure to reserve required service elevators or loading bays.
• Customer or representative unavailability where their presence is required.
• Incomplete administrative requirements or incorrect access instructions.

Where delivery or installation cannot proceed due to these circumstances, the affected service will be rescheduled according to the next available logistical slot.

The original delivery timeframe will no longer apply to the extent that the delay is directly attributable to the customer's failure to provide the required access or authorizations.

Additional Charges

Reasonable additional transportation, handling, storage, redelivery or installation costs directly resulting from customer-related access failures may be charged to the customer, where permitted by law and disclosed under the agreed terms.

Movin shall not be responsible for additional accommodation expenses, lost rental income or other consequential losses resulting solely from customer-caused access failures, to the extent permitted by applicable law.

3. Order Confirmation & Final Sale

ALL SALES ARE FINAL.

Movin operates a furniture sourcing, procurement and furnishing coordination service. Following order confirmation, products are purchased and logistical arrangements are initiated.

Movin does not offer voluntary cancellations, returns, exchanges or refunds for change-of-mind purchases once an order has been confirmed and processed.

This policy applies to orders placed through:

• Movin's website and Shopify checkout.
• WhatsApp and other direct communication channels.
• Approved quotations and Bills of Quantities (BOQs).
• Invoices and direct purchase arrangements.
• Cash payments, bank transfers and other accepted payment methods.

All final-sale restrictions are subject to mandatory UAE consumer protection laws.

4. No Returns, Exchanges or Refunds for Change of Mind

Movin does not operate a voluntary return or exchange program.

The following circumstances do not, by themselves, qualify for a voluntary return, exchange or refund:

• A change of mind following purchase.
• Personal dissatisfaction with furniture comfort, softness or firmness.
• Personal preferences regarding product appearance, style, color or finish.
• Dissatisfaction with dimensions or proportions accurately disclosed before purchase.
• Changes to the customer's interior layout, furnishing preferences or personal requirements.
• A product no longer matching the customer's personal expectations, provided it conforms to the agreed specifications and applicable quality standards.
• A preference for a different product, model, color or configuration after order confirmation.

Movin does not provide comfort guarantees, satisfaction guarantees, home trial periods or change-of-mind returns.

These restrictions apply irrespective of whether delivery, assembly or installation has taken place, without prejudice to mandatory statutory rights.

5. Furniture, Sofa Beds, Mattresses & Bedding

Furniture and furnishing products supplied by Movin are sold under its final-sale commercial policy.

This includes sofas, sofa beds, dining tables, chairs, beds, mattresses, wardrobes, storage furniture, rugs, lighting, decorative accessories and other furnishing items.

Furniture that has been delivered, assembled, installed or used is not eligible for voluntary change-of-mind returns.

Mattresses, pillows, bedding and upholstered products may be subject to additional hygiene-related restrictions following use, where permitted by applicable law.

A product containing an integrated mattress is not automatically exempt from statutory remedies for defects or non-conformity.

6. Product Selection, Specifications & Measurements

Customers must carefully review all product information supplied before confirming their order, including:

• Product photographs and descriptions.
• Dimensions, measurements and proportions.
• Product quantities and configurations.
• Materials, colors and finishes.
• Product features and available specifications.

By approving a quotation, customers confirm their selection of the products and specifications presented, subject to any clarifications or amendments expressly agreed in writing.

Customers are responsible for checking that selected furniture is suitable for their intended space, access routes and personal requirements.

No On-Site Measurements

Movin does not conduct on-site measurements or property surveys unless expressly agreed in writing.

Customers are responsible for providing accurate property measurements and confirming that furniture can pass through entrances, corridors, elevators, staircases and doorways.

Where delivery or installation is prevented by inaccurate customer-provided measurements or insufficient access clearance, additional costs and rescheduling may apply in accordance with the agreed terms and applicable law.

Product Representation

Product photographs are intended to illustrate the selected furniture.

Minor differences in color appearance caused by lighting conditions, photography or screen settings may occur.

Any manufacturing tolerances or variations must remain consistent with the agreed specifications and applicable quality standards.

7. Comfort, Quality & Customer Expectations

Movin provides furniture and furnishing packages across a range of price points and product categories.

Individual comfort preferences, seating firmness and perceptions of softness may vary.

Unless expressly stated in writing, Movin does not guarantee a particular subjective comfort experience or provide an opportunity to trial products at home before final acceptance.

Where a product is fit for its intended purpose, complies with applicable quality standards and corresponds to the agreed specifications, dissatisfaction based solely on subjective comfort preferences does not automatically establish a defect or entitlement to a refund.

This provision does not restrict remedies where a product fails to meet an expressly agreed characteristic or applicable legal requirement.

8. Product Availability & Substitutions

All products are subject to supplier availability.

Where a selected item becomes unavailable, Movin may propose an alternative product for customer approval.

Movin will not make material substitutions to agreed product specifications without customer approval.

If an agreed item cannot be supplied, Movin will address the affected portion of the order in accordance with the agreed contract and applicable UAE consumer protection law.

Availability-related adjustments affecting individual products do not automatically entitle the customer to cancel unrelated, conforming items within the same furnishing package.

9. Delivery Inspection & Product Issues

Customers are encouraged to inspect delivered products as soon as reasonably possible.

Any visible delivery damage, missing items, suspected manufacturing defects or material discrepancies should be reported promptly to Movin.

Customers should provide:

• The relevant order or invoice reference.
• A description of the reported issue.
• Clear photographs or videos where reasonably available.
• Any additional information reasonably required to assess the claim.

Movin may request supporting information, arrange an inspection or coordinate with the relevant supplier to investigate the issue.

Where a product is defective, damaged or materially different from the agreed specifications, Movin will provide the remedy required under applicable UAE consumer protection legislation.

Nothing in this policy excludes, limits or overrides mandatory statutory consumer rights.

10. Cancellations & Order Modifications

Once an order has been confirmed and procurement arrangements have commenced, Movin does not accept voluntary cancellation or modification requests as a standard service.

Any discretionary modification accepted by Movin must be confirmed in writing and may result in revised pricing, product availability or delivery schedules.

Movin is under no obligation to accept a voluntary product substitution or change of selection after order confirmation, except where required by applicable law.

11. Installation & Furniture Positioning

Where installation services are purchased, Movin will arrange the assembly and positioning of furniture within the agreed scope.

Unless a specific furniture layout has been expressly approved by Movin in writing as part of the installation scope, furniture positioning will be carried out according to practical room arrangements and available access.

Customer-supplied floor plans and property drawings may be used for reference and measurements but do not automatically constitute an agreed installation layout.

Requests for repositioning, additional installation visits or modifications outside the agreed scope may be subject to availability and additional charges.

This does not affect Movin's obligation to complete any installation services expressly included in the confirmed order.

12. Customer Acknowledgement of Terms

By confirming an order and proceeding with payment after receiving the applicable quotation and terms, the customer acknowledges and agrees that:

1. They have received and had the opportunity to review the product descriptions, photographs, dimensions, quantities and specifications provided.
2. They understand that Movin operates a final-sale policy and does not provide voluntary change-of-mind returns, exchanges or refunds.
3. They understand that subjective dissatisfaction with comfort, firmness, appearance or accurately disclosed dimensions does not automatically establish a product defect.
4. They are responsible for verifying property measurements and product suitability.
5. They are responsible for obtaining all building permits, move-in authorizations, security clearances and access arrangements.
6. They understand that customer-related access failures may cause delays, rescheduling and additional charges.
7. They acknowledge that products may be delivered through separate shipments and that delivery and installation may occur on different dates.
8. They understand that the applicable quotation, approved specifications and communicated terms form part of their purchase agreement with Movin.
9. They acknowledge that all commercial restrictions remain subject to mandatory UAE consumer protection legislation.

13. Customer Support

For questions regarding an existing order, delivery arrangements, installation or product concerns, please contact:

Movin Customer Support

Email: contact@movin.ae

Website: www.movin.ae